Suzanne Verhaar Clinical Psychology – Client Conduct & Communication Policy

By engaging with Suzanne Verhaar Clinical Psychology, you acknowledge that you have read and agree to abide by the principles outlined in this Client Conduct & Communication Policy. Any breach of these terms may result in cessation of treatment or communication.

If you choose to engage our services or interact with Suzanne Verhaar Clinical Psychology in any capacity, this will be considered implied agreement with the standards and expectations outlined below.

Purpose and Scope

This policy applies to all clients, client associates, staff, third parties, and members of the public who engage with Suzanne Verhaar Clinical Psychology in any capacity — including in-person, phone, email, written communication, and social media.

We are committed to fostering a therapeutic environment that is safe, inclusive, and respectful. We adopt a zero-tolerance approach to behaviour that compromises emotional or physical safety, including:

  • Verbal, physical, or sexual abuse

  • Threatening, intimidating, or hostile behaviour

  • Discrimination, harassment, or bullying

  • Microaggressions — including subtle or overt messages targeting race, gender, sexual orientation, disability, or other marginalised identities

All individuals interacting with Suzanne Verhaar Clinical Psychology are expected to behave in a manner that is:

  • Respectful

  • Safe and free from antisocial behaviour or microaggressions

  • Honest and not fraudulent, including communication with integrity

We recognise that distress may sometimes be expressed through strong emotions. However, we have a duty of care to maintain a safe therapeutic space for all clients and staff. Where behaviour compromises this safety, we reserve the right to cease services or communication, and will endeavour to provide notice and support referral back to the referring practitioner.

Feedback and Complaints

We welcome feedback and will make every effort to resolve concerns respectfully and promptly. If you wish to raise a concern, please email us directly. If you feel the matter has not been reasonably addressed, you may contact:

  • Office of the Health Ombudsman (OHO)

  • Australian Health Practitioner Regulation Agency (AHPRA)

  • Australian Psychological Society (APS) Code of Ethics